FAQ



SURVEY-RELATED QUESTIONS

Why was I disqualified from participating in the survey if I had not used the product that contained the survey invitation?
  • The goal of many of our surveys is to elicit feedback from early purchasers of certain products, often times about the purchaser's likes and dislikes after the product has been used or consumed. If you have now used or consumed the product that is the subject of this survey, and are still interested in participating in the survey, please log back into our website at www.amcsurveys.com. It is possible that we have already reached our quota at this time. If so, you may be offered an opportunity to participate in a sweepstakes upon entering your keyword at our website, or if you would like to be contacted in the future about participating in other surveys, please click here to leave a message along with your name, address, email address and telephone number.
I just bought the product, how could the survey be closed already?
  • The goal of many of our surveys is to quickly elicit feedback from early purchasers of certain products. Often times the demand to participate in our surveys is so strong that we are able to reach our quota in a relatively short period of time, or perhaps the product that is the subject of the survey may have been distributed in another region of the country before reaching your region. Therefore, it is possible that we have already reached our quota at this time. If so, you may be offered an opportunity to participate in a sweepstakes upon entering your keyword at our website, or if you would like to be contacted in the future about participating in other surveys, please click here to leave a message along with your name, address, email address and telephone number.
Why can't I access the survey at www.amcsurveys.com?
  • All of the information that you will need to participate in our survey is included in the invitation you have received. There are several security measures that we have built into our surveys, so it is important to make sure that the information that is requested to be entered into our website matches the information on your invitation and that it is entered correctly. If you are confident that you have entered all of this information correctly, and you are still having problems accessing the survey, please click here to leave a message along with your name, telephone number, email address, survey keyword, as well as your personal ID, serial number or password (if you have one) and the best time of day to call you, and a project director will contact you.
Why haven't I received the ResponseCash card that was promised to be sent to me upon completion of the survey?
  • The time frame within which you should expect to receive your ResponseCash card is specified in your invitation as well as at the conclusion of the survey. If you believe that you should have already received your ResponseCash card and would like to check on the status of the card, please click here to leave a message along with your name, telephone number, email address, survey keyword, as well as your personal ID, serial number or password (if you have one) and the best time of day to call you and a project director will get back to you.
I received my ResponseCash card after I completed a survey, so why am I being asked to complete a follow-up survey in order to activate the card?
  • Often times the surveys we conduct seek feedback about not only the circumstances surrounding the initial purchase occasion, but also seek feedback from the purchaser after he or she has had an opportunity to use or consume the product. Accordingly, there is often a usage period between the initial qualification and registration phase of our surveys and the subsequent follow-up survey, the exact time of which is dependent upon the product. All of our survey invitations clearly state whether there is a preliminary survey that will be followed by the actual survey that activates the card. If you would like more information about the survey in which you participated, please click here to leave a message along with your name, telephone number, email address, survey keyword, as well as your personal ID, serial number or password (if you have one) and the best time of day to call you and a project director will contact you.


RESPONSECASH® CARD QUESTIONS - Expiration Dates and PINs

What is the expiration date of my card?
  • As stated on the back of your card, all of our cards expire 6 months after they are activated. Activation occurs upon completion of the survey for which you were originally provided the card. If you would like further information about when your card expired, please click here to leave a message along with your name, card number, telephone number, email address and the best time of day to call you and a representative will contact you.
How do I set up my (Personal Identification Number) PIN?
  • If you were not provided with a PIN at the conclusion of a survey, you need to dial 800-741-6060 within 48 hours of completing a survey to set up a PIN as described on the back of your card. If you waited several days to set up your PIN, a security feature will presume your card has been lost and prevent you from accessing the system. If this is the case, please click here to leave a message along with your name, telephone number, email address, survey keyword, card number as well as your personal ID, serial number and password (if you have one) and the best time of day to call you, and a representative will contact you.
Does the information that I hear in the IVR system after I establish my PIN apply to me?
  • Our cards may be used for many different purposes, accordingly, the IVR system is set up to handle all of those purposes. You have been given all of the information you will need to set up your PIN and use your card. Any information in the IVR system related to things such as check registration, direct deposit or long distance telephone service are not only inapplicable, but could result in having your card blocked if these options are selected.
What do I do if I lost, misplaced or simply forgot my PIN?
  • If you were provided a PIN upon completion of a survey or in the materials that accompanied your card, but have misplaced or simply forgotten your PIN, please click here to leave a message along with your name, telephone number, email address, survey keyword, card number and the best time of day to call you, and a representative will contact you.


RESPONSECASH® CARD QUESTIONS - Maestro® logo on back

Where can I use my card?
  • The card you have received is called a Point-of-Sale card that may be used at millions of retail locations worldwide that display the Maestro logo. Mass merchandisers such as Costco, Wal-Mart, BJs, Sams Club, Kroger, Albertons, etc. are the best types of retailers to redeem your reward. It is not recommended to try to redeem your reward at a restaurant or a gas station due to the way that these retailers process these transactions. If you would like more information about where to redeem your reward, please click here to leave a message along with your name, telephone number, email address, survey keyword, and the best time of day to call you, and a representative will contact you.
How do I use my card at a Point-of-Sale terminal that displays the Maestro logo?
  • To use your card at a Maestro Point-of-Sale terminal, simply insert or swipe your card, select DEBIT, enter your PIN, then tell the cashier the exact amount of your reward that you will be using for your purchase. You must make sure that your total purchase amount is greater than your reward.

    To the extent that your purchase is greater than the amount of your reward, you will need to use an alternative form of payment for the balance of the purchase. This is often referred to as a "split transaction".

    Failure to carefully follow these instructions may result in fees being charged to your card that would reduce your available balance. For information about your card balance, including transaction history, transaction fees, decline fees and any other charges that may impact your card, please click here.

    If you have any other questions, please click here to leave a message along with your name, telephone number, email address, survey keyword, card number, as well as your personal ID, serial number or password (if you have one) and the best time of day to call you, and a representative will contact you.
How can I check my card balance, including any transaction fees that I may have incurred?
  • The card you have received is a one-time use only card. Accordingly, you may use the card one time without incurring any fees. Failure to carefully follow the instructions that accompanied your card may have exhausted your one fee-free transaction thereby resulting in fees being charged to your card and reducing your card balance. If you would like to check your card balance and are calling withing the United States, please call our IVR (Interactive Voice Response) system at 800-741-6060 to check your current available balance, which will now be the amount to be entered on the Point-of-Sale terminal in accordance with the User Guide that accompanied your card.

    If you are located outside of the United States, if you have already checked your card balance using the IVR system, or if you had trouble using the IVR system, and would like further information about your card balance, please click here to leave a message along with your name, telephone number, email address, survey keyword, card number, as well as your personal ID, serial number or password (if you have one) and the best time of day to call you, and a representative will contact you.


RESPONSECASH® CARD QUESTIONS - Cirrus® logo on back

Where can I use my card?
  • The card you have received may be used at more than one million ATM locations in over 210 countries or territories worldwide that display the Cirrus logo. In order to find a convenient ATM location to redeem your reward, log onto MasterCard's website at www.mastercard.com, select your desired language in the drop down menu, and then find the tab labeled "ATM locations" in the first column. There you will find a searchable database of all of the ATM locations worldwide that accept your card.

    If you do not have Internet access, you may also call 1-800-4CIRRUS (1-800-424-7877) within the U.S. and Canada.
How do I use an ATM machine to withdraw my honorarium?
  • To use your card at a Cirrus ATM, simply insert your card, enter your PIN, and press "Withdraw from Checking". Some ATM machines may also ask if the withdrawal is to be from "Primary Checking", and the correct response is "yes." Next, you will be asked for the dollar amount you would like to withdraw. Enter the exact dollar amount of your reward on the keypad.

    Failure to carefully follow these instructions may result in fees being charged to your card that would reduce your available balance. For information about your card balance, including withdrawal fees, decline fees and any other charges that may impact your card, please click here.

    If you have any other question that was not yet answered, please click here to leave a message along with your name, telephone number, email address, survey keyword, card number as well as your personal ID, serial number or password (if you have one) and the best time of day to call you, and a representative will contact you.
How can I check my card balance, including any transaction fees that I may have incurred?
  • If you would like to check your card balance and are calling from within the United States, please call our IVR (Interactive Voice Response) system at 800-741-6060 to check your current available balance.

    Withdrawal Fees - In recognition of the fact that we cannot control the fees that may be charged by the operator of the ATM you have selected to redeem your reward, your card has been loaded with an extra $3.25 so that any fees that may be charged by the ATM operator do not impact the value of your reward. This additional amount is not able to be redeemed, but is solely provided for your convenience.

    Decline Fees - The card you have received is a one-time use only card. Failure to carefully follow the instructions that accompanied your card may have resulted in fees being charged to your card, thereby reducing your card balance, including simply checking your balance at an ATM machine.

    If you are located outside of the United States, if you have already checked your card balance using the IVR system or had trouble using the IVR system, and would like further information about your card balance, please click here to leave a message along with your name, telephone number, email address, survey keyword, card number, as well as your personal ID, serial number or password (if you have one) and the best time of day to call you, and a representative will contact you.





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